Radio Communications for First Responders

Whenever an emergency situation arises, whether a road accident, natural disaster or terrorist attack, multiple forces are called upon to control the damage, protect and rescue people, and provide immediate care to those who need it. Police forces, Emergency Medical Service, fire fighters, volunteers, municipality personnel and others need to work in tandem, yet find it difficult to coordinate because each organization is using a different communications equipment, network and protocols.

Mer Group has developed the IP based mACS series to allow emergency and first response forces to communicate with each other seamlessly, easily and reliably. This solution is integrated with larger projects, such as command and control centers, diaster recovery solutions, incident communications, mesh communications and more.

The solution includes:

  • Network unification: a touch-screen device that allows a dispatcher or other roles at headquarters to communicate with all forces in the field.
  • Interoperability: allowing forces in the field to use their own devices to communicate with any other connected person, regardless of what communication technology they use.

Working with control centers operated by municipalities, police forces, and other first responders, Mer Group tailors a customized solution for the specific characteristics and missions of each customer. Each project leverages the Mer Group’s extensive experience in communication systems around the world, ensuring seamless integration and best practices.

Mer Group’s interoperability solutions are implemented in various structures and facilities that are required to provide emergency communications services as part of the lessons learned from the 9/11 events, including tunnels, mines, stadiums, railways, subway stations, high rise buildings and other facilities.

Among the group’s flagship projects is a communication DAS (Distributed Antennas System) solution implemented in the new World Trade Center, based on lessons learned from 9/11 when miscommunication between the police and fire brigade led to the death of firemen who were unaware that the buildings were in danger of toppling over.